CCC ONE's built-in reports are rigid. No cross-shop roll-ups, no custom filters, no carrier breakdowns that actually match your DRP program. I build the custom reports, dashboards, and exports CCC refuses to ship.
Describe Your Report →Real quotes from real MSO operators. If any of this sounds familiar, you are not alone.
"I need to make reports more adaptable. Cannot customize enough."
CCC ONE reports are templates. If the template doesn't fit your question, your only option is to export to Excel and rebuild it yourself.
"We can't compare 20 shops side by side without running 20 separate reports."
CCC was built for single-shop users. Cross-shop views, roll-ups, and side-by-side comparisons all require a separate layer that CCC doesn't provide.
"The report takes 8 minutes. We pull it once and pray it's right."
CCC queries production on every report run, with no caching and no pre-aggregation. That architecture doesn't scale past one shop's worth of data.
"The filters we need — by estimator, by carrier, by vehicle age — aren't in the report builder."
The filter set CCC ships with covers the common case. Every real MSO needs filters CCC didn't ship. That's a build.
Every one of these started as "CCC won't let me do this." All ship in 1–2 weeks.
Cycle time, severity, and CSI broken down per carrier per shop, with carrier-tier thresholds highlighted.
Supplement rate, average severity, and rework rate per estimator across the whole MSO.
0–7, 8–14, 15–30, 30+ day WIP with a dollar value per bucket per shop. Updates daily.
Where is time actually lost — in the bay or waiting for parts/approvals? One report, per shop, per month.
Every RO delivered but not closed in 7+ days, with last update and assigned estimator. Email daily.
Body / paint / frame / mechanical hours and effective rates per shop, per carrier, per month.
Parts markup by supplier, by shop, with anomaly flags when margin drifts more than 2 points.
How many hours into the repair does the first supplement land. By estimator, by shop.
12-month history plus a 30/60/90 forecast of vehicles-out, per shop. Models built on your data.
Describe it in plain English. I'll tell you what it takes to build, what it costs, and how long.