Capture rate — estimates that become repairs — is the single best predictor of a shop's sales engine. CCC's Captured Jobs report tries to answer it and consistently undersells what actually happened, because the definitions don't match how shops actually convert work.
Why It Breaks
CCC counts capture on a narrow definition. Walk-ins that convert days later get miscounted. DRP assignments that close on a supplement chain don't always tie back cleanly. And cross-shop comparisons run into the same "single-shop model" problem as every other report.
What MSOs Actually Need
- Capture rate per shop, per source (DRP, walk-in, referral), trended monthly.
- Estimate-to-RO conversion time — how long it actually takes to land a job.
- Lost-job reason codes with searchable notes (price, location, timing, carrier).
- Estimator-level close ratio so coaching is targeted, not generic.
The Fix
Build capture logic in the warehouse, not in CCC. Join estimates to closed ROs with your own matching rules, surface the misses, and show conversion by shop, source, and estimator. Catches what CCC drops and adds the dimensions CCC doesn't offer.
Typical build: 1–2 weeks.