Every RO that is delivered to the customer but not closed in CCC is money that can't be billed, AR that can't age, and a potential DRP scorecard problem. CCC's native view of this is slow, incomplete, and buried three clicks deep.
Why It Breaks
CCC doesn't have a first-class "delivered not closed" query. You're usually building it by filtering workfile status, date delivered, and close state across reports. Multi-shop roll-ups run slowly; the filter set rarely catches every edge case.
What MSOs Actually Need
- Daily watch list: every RO delivered but not closed for 7+ days, per shop, per estimator.
- Last-activity timestamp and assigned estimator for follow-up.
- Auto-email to each shop GM every morning with their list.
- Historical trend of how many DNC ROs a shop carries, as a leading indicator of close-process health.
The Fix
Warehouse the delivery + close events, apply your business rules, render a watch list and schedule a daily email. Typical build: under a week.