Insurance mix — what share of your volume comes from which carrier — drives DRP strategy, marketing, and acquisition decisions. CCC's native view is slow and can't answer the question you actually have.
Why It Breaks
CCC shows carrier volume per shop but doesn't cleanly separate DRP vs non-DRP, doesn't normalize severity between carriers, and doesn't trend the mix over time in a way that reveals drift.
What MSOs Actually Need
- Carrier share by shop, by month, trended 12+ months.
- DRP vs non-DRP split per carrier.
- Severity and cycle-time adjusted so you can compare carriers apples to apples.
- Drift alerts — a shop that was 40% State Farm and is now 25% needs a conversation.
The Fix
Warehouse the CCC data, tag DRP vs non-DRP from your program data, render a mix dashboard with trend lines and drift alerts. Typical build: 1–2 weeks.