AI Insights
Every anomaly and pattern detected across your fleet, scored and categorized.
Austin West cycle time 2.3 std-dev above peer group
Shop-07's 11-day average is statistically anomalous — three standard deviations off the peer-group median. Sustained pattern over 6 weeks.
Shop 14 aging-WIP concentration
8 repair orders aged past 30 days at Shop 14 represent $142K in deferred revenue. Oldest is 47 days open.
Fleet parts cost trending +6.1% WoW
Average parts cost per RO has climbed for three consecutive weeks. If the trend continues, fleet GP% compresses ~0.8 points next month.
Phoenix West GP% outperforming — worth studying
Phoenix West's 44.8 GP% is 3.6 points above fleet average. Pattern suggests replicable sourcing or process practices.
Dallas South DNC spike
Delivered-not-closed count at Dallas South up from 4 to 14 over the past 5 days — paperwork or invoice delay.
Fleet WIP drifting up 12% WoW
Intake is outpacing close rate slightly. WIP growth isn't alarming yet, but the trend would compound if unaddressed.
Dallas North capacity utilization at 88%
Dallas North running near capacity. Could absorb more intake or justifies a capacity expansion study.
Austin West CSI decay
Austin West CSI dropped from 82 to 78 over the past 4 weeks. Correlates with cycle time issues.
Supplement rate climbing at Austin West
Supplement count per RO at Austin West jumped from 1.3 to 1.8 over 2 months. Possible estimator training gap.
Referral LTV 2.8× average — marketing allocation opportunity
Referral customers have materially higher lifetime value but represent <3% of intake. Small budget shift could move the needle.
State Farm denial rate edging up
State Farm claim-denial rate moved from 2.1% to 2.7% over 60 days — low but trend-worthy.
Tech Jordan Rivera — strong 30-day trajectory
Tech-014 cycle-time dropped from 8.1 to 5.9 over 30 days. Worth studying what changed.
CSI survey response rate declining
Surveys sent-to-returned ratio dropped from 45% to 38% over 45 days. Smaller signal pool reduces detection confidence.
Overtime hours climbing at Tulsa
Tulsa's OT ratio crept from 6% to 11% over 30 days. Could be staffing shortfall or temporary capacity squeeze.
Amarillo ramping well — on track to reach fleet median
Amarillo (opened 2022) closing the performance gap with established shops faster than historical onboarding pace.