AI Playbooks
Action plans generated from fleet patterns. Each one is a ranked sequence of steps with effort and impact.
Estimator workshop — supplement reduction
Target the 52% supplement rate. Two estimators show 60% of the filings; focused training + OEM guide review expected to cut supplement frequency by 15 points.
Parts availability audit
Validate that top-5 supplier SLAs match fleet norms; Austin has a 2.3-day longer parts wait vs. peers.
Reassign Jordan Rivera as floor coach
Rivera's 30-day trajectory (-27% cycle) suggests strong coaching instinct. Temporary redeploy to mentor 3 lagging techs.
Weekly cycle-time review with manager
Stand up a Monday 15-min review with Lily Chen using the WIP Command Center. Measure week-over-week delta.
Incentive adjustment
Shift a portion of tech bonus from volume to cycle-time adherence — align incentives to the target behavior.
Follow-up audit at day 90
Verify cycle <8d, supplement rate <42%, CSI ≥85. Escalate to regional if targets missed.
Bringing cycle to 8d within 90 days unlocks ~$340K/yr additional revenue and restores CSI above 85.