Executive Brief
Your Monday morning in 250 words. Delivered every Monday at 7am CST.
What moved
- +12% WoWFleet WIP— Opens outpaced closes by 160 ROs
- +6.3% vs last moSales MTD— Dallas North led fleet intake
- holding 11.2dAustin West cycle— 6-week pattern, playbook active
- +0.6 pts 60dState Farm denials— Small signal, watch monthly
- +6.1% WoWParts cost per RO— Bumper category driving delta
Revenue by shop · top 5
WIP trajectory
Progress on active playbooks
Austin West cycle time playbook — kicked off
Estimator workshop scheduled for Wednesday. Jordan Rivera redeployed to mentor 3 techs starting Thursday. Expected cycle reduction timeline: 60-90 days.
Shop 14 aged WIP — 8 ROs under active recovery
Parts expedited on 3 ROs. Customer outreach automated for 4 ROs. One RO remains in dispute — legal team engaged.
Phoenix West outperformance — codification in progress
Fleet ops team on-site this Thursday-Friday to document sourcing + estimator practices. Expected SOP delivery by end of month.
Next week I'll be watching whether the parts-cost trend holds — if so, sourcing review moves up the priority stack. Talk Monday.
— Alexander Data Solutions · CCC Intelligence